Company:
Autocrafts Electronics (AE), division of Aftermarket Technology Corporation, a firm which provides logistics and remanufacturing services to clients dealing with technology and automotives.

Objective :
Customer Support for AE.

Achievements :
With just 3 weeks to prepare, Fusion worked in close tandem with AE to recruit dedicated Customer Care Specialists (CSS). IT professionals at Fusion established seamless web integration of Fusion’s BPO support center with AE’s clients.

• Autocraft SLA: average speed of answer tallied at 11 seconds 90% of the times
• Autocraft SLA: Actual handle time averaged a mere 3 minutes
• Implementation: CSS personnel hired and trained in a period of just 1 week. They took up their inbound support duties with immediate effect.