Fusion BPO Solutions have the upgraded technical backup to provide support to your business needs. We have been able to do more than just meet the needs and targets of our clients. Fusion BPO Solutions has the integrated network that makes us one of the front runners in the BPO industry for many years now.

Fusion BPO Solutions has adopted technical inputs from reputable vendors like Stratasoft, Aspect, and Cisco. Our infrastructure allows us continued dominance in the global scenario. We thrive on increasing productivity and diminishing costs. Aspect’s Unified IP Solution to deploy over an updated MPLS network is Fusion’s latest technological acquisition. Now we can expand agent distribution on several geographical locations and also simplify application logic. Resources can be easily accessed by agents to help out customers; it simplifies the reporting structure and clients get a lot of flexibility. This solution also has real-time performance monitoring, high-availability applications, redundant network connections and redundant servers.

We also take pride in keeping ourselves with the latest trends in modern technology. We acquire expertise in the latest equipment and make the most of them to provide your company with better facilities.

Highlights of Technology at Fusion:

• Stratasoft Call Center Solutions
• Comprehensive Physical Security and Data Security
• Advanced MPLS Network
• Cisco Switches and Routers
• Outbound call center solutions including predictive dialing
• Interactive Voice Response ( IVR) for self-service or automated messaging
• Virtual Management and Reporting
• Email AND Web Chat Solutions
• The Business Continuity and Disaster recovery plans
• Aspect Unified IP Solutions
• Automated Call Distribution (ACD) using skills and queue based routing
• Call Recording and Quality Monitoring
• Redundant telecom circuits UPS and Generator power backup