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Telecom

The client is one of the major telecom company based in the United Kingdom.

Objective

Helping the client broaden their customer base in the UK market.

Achievements

This was a success of the telemarketing team. They were able to apply themselves and acquire customers for our clients. At last count, the number was a healthy 5000.

The client had a tough time dealing with their back office functions after their customer base swelled steadily. Fusion helped them streamline their back office functions. Satisfied with our performance, we found that the client had shifted all their back office functions to us. We were proud to note that despite no limitations in terms of resources, the client has hired one delivery center outside UK: Fusion BPO Solutions. We are also doing these for this client:

  • Provisioning
  • Billing
  • Customer Care
  • Broadband Technical Support
  • Collections

Work with this client started with only 2 representatives. But it slowly expanded to 50 representatives for just this client. Our cost saving measures saved 50% of the client’s expenditures. Entrusting us, the client has turned its attention to business expansion.

The growth of our client is what helps us grow and that is a fundamental value here at Fusion BPO Solutions.

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Fusion BPO believes the outsourcing process can be greatly improved. Our TotalSource solution helps our clients quickly identify needs and process requirements.

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Using state-of-the-art technologies, Fusion BPO delivers custom solutions that meet the unique requirements of each and every client while exceeding their expectations.

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